Mereja.Forum

[Masud]

The customer of Oromia International Bank (OIB) challenged the Bank to get service in Afan Oromo. The officials of the OIB who married to Nefegna women filled the bank with the their Neftegna wives and in-laws. The anonymous customer challenged the bank staff that she need the service in Afan Oromo or else she will quit the bank.
This was what Obbo Bekele Gerba advised the Oromos to do and now they started doing that. OIB either hire multilingual staff or loss its customers. If it losses its customers the shareholders will rise up against the board and the management and they will lose their jobs.

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[Abere]

This video is funny. It is a totally staged drama. The customer speaking in Oromigan is a very fluent Amharic speaker. She is so talkative she can even pause for a second for the clerk to think because the fake customer (የበቀለ ገሪባ ገረድ) mission is only to go there and bother the worker talking nonsense monotonously. የጅል አገር ጅል ሳያይ እና ሳይሰማ አይውልም።

[DefendTheTruth]

In all of the drama there is no mentioning of the place of the play, why was it not mentioned?

If it is in Dembi Dollo, which the accent of the woman acting as a customer suggests, then the bank needed to reconsider its practices and try to serve its customers in the local language of its business location.

If it is in the heart of Addis, where the official working language is Amharic, then the drama was over blown and will come down on its own in due time, without a need for any kind of intervention from any party.

Does the woman think that she is not an individual customer and the bank can't change its responsibility and taking care of the rule of the law of the place where the business is located just to serve a single customer?

Every step the desparates are taking seems to me doomed these days.

[Dawi]

Masud ፅንፈኛው!

I wouldn't put my money in Oromia/Amara/gurage,Tigre Banks if my life depended on it in the first place.

One should be embarrassed to be seen there with narrow minded tribal morons as an Ethiopian. At least have the decency of naming & forming Banks with inclusive generic names like Awash, Zemen, Wegagen, Dashen or what have you. Awash Bank is the largest private Bank if I am not mistaken and it is founded by Oromo.

So, Ethiopians should boycott all tribal name Banks. The government should not put its money in any of these divide and rule kind narrow minded Banks.

Having said that, serving customers with a language they understand is always good business. Banks who don't do that go out of business.

Cheers!

The customer of Oromia International Bank (OIB) challenged the Bank to get service in Afan Oromo. The officials of the OIB who married to Nefegna women filled the bank with the their Neftegna wives and in-laws. The anonymous customer challenged the bank staff that she need the service in Afan Oromo or else she will quit the bank.
This was what Obbo Bekele Gerba advised the Oromos to do and now they started doing that. OIB either hire multilingual staff or loss its customers. If it losses its customers the shareholders will rise up against the board and the management and they will lose their jobs.

Please wait, video is loading...

[DefendTheTruth]

Having said that, serving customers with a language they understand is always good business. Banks who don't do that go out of business.

Cheers!

Dawi,

do you really think that the woman in the video scene doesn't understand Amharic?

I am sure, she is perfect but trying to play a political comedy in the name of doing business.

It is also over-demanding to ask businesses in Ethiopia to be able to serve in all the languages that we have in the country. That is not an investor-friendly environment in my view. Looking for more investor and demanding of them many more things to deliever just doesn't fit well, isn't it?

We either remain what we are already, poor, or we need to start to put our eyes where it matters the most, on the money. that is my guess for today.